Privacy Policy

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This Privacy Policy is designed to help you understand how Education Exchange LLC (“Education Exchange” or “we”) collects, transmits, and stores information about our Users. The term “you” or “You” or “User” or “Users” shall refer to Students, Tutors or any person or entity who views, uses, accesses, browses or submits any content or material to the Service (defined below). This Privacy Policy is not a contract and does not create any legal rights. Providing your information is voluntary and your use of the Service (defined below) after the effective date of this document constitutes your acceptance of this Privacy Policy. If you do not agree to all the terms and conditions of this Privacy Policy, do not use the Service.

INFORMATION WE COLLECT

This Privacy Policy applies only to information we collect via the website www.educationexchangellc.com (“Site”), in-person, online, and mobile applications (“Apps”) (the Site and Apps collectively referred to as, the “Service”), email, telephone, electronic devices and other interactive services. In order to help you get the most out of our service, we collect User submitted personally identifiable information (“PII”) when you use the Service. For example we may collect information you provide when you create an account, create or edit your profile, upload content (photographs, essays, lessons, etc.), provide profile descriptions or comments, provide school information for a student, participate in a contest or promotion, participate in interactive features of the Service, connect or communicate with us via third party social media sites, send us an email, request customer support or otherwise communicate with us or communicate with others users through the Service. Such information may include your name, address, password, zip code, email address, and phone number for communication purposes. Information may be submitted to the Site or Apps or via telephone or email when communicating with an Education Exchange LLC representative. For students and parents, we may collect information related to your documentation of and payment for tutoring sessions; tutoring questions related to homework or your studies; teacher feedback of a student (once the parent provides consent for submission); and content you upload for the purposes of transmitting it to another user or for public display on the Site or Apps.

For tutors, we may collect your Social Security number (SSN) or Federal Employer Identification number (FEIN) and date of birth, for tax purposes or to complete a background check; we also collect content you upload for purposes related to transmission to other users or public display on the Site or Apps. As detailed in the “Data Transmission and Storage” section below, we use Secure Socket Layer (SSL) encryption on any page of the Site where we ask you to submit personally identifiable information and encrypt all such information for safe storage in our system.

DATA TRANSMISSION AND STORAGE

Education Exchange LLC uses  SSL encryption when collecting and transmitting your information through the Site and the Education Exchange LLC network (collectively, the “System.”)  Unfortunately, even with these measures, Education Exchange LLC cannot guarantee the security of PII. By using the Service, you acknowledge and agree that Education Exchange LLC makes no such guarantee, and that you use the Service at your own risk.

FINANCIAL INFORMATION

If you elect to pay for tutoring lessons with a credit card, we will send an invoice through our merchant system, Quickbooks. Here is their Privacy Policy 

https://www.intuit.com/privacy/statement Terms of Use https://quickbooks.intuit.com/global/terms-of-service/ .

USE OF COOKIES

We do not use cookies currently when you interact with our website. We reserve the right to begin using cookies in the future.

CONSENT TO COMMUNICATIONS

You acknowledge that the Consent to Communications provision of this Agreement is not binding on you unless you have provided your Express Written Consent (as defined above) to this Agreement. If you have provided your Express Written Consent (as defined above), the following provisions of the Consent to Communications provision are binding on you.

a) Agreement to Receive Communications from Company.
By using the website and providing your phone number and/or email on the Platform, you agree and acknowledge that Company may communicate with you via email, text messaging, text receipts, Short Messaging Service (“SMS”), facsimile, and all phone calls at the number you provide. Such communications may be for any purpose, including marketing purposes, purposes related to Tutors and the Service provided to Tutors, and purposes related to Students and the Service provided to Students, using all methods now known and discovered in the future, including, but not limited to, auto-dialers, artificial messages, pre-recorded messages, general telemarketing practices, and all other electronic communication. You agree that these calls may be regarding products and/or Service that Company may market to you and that you are not obligated to receive such calls in order to purchase said products and/or Service. Company will not charge you a fee for sending SMS text messages, but your communication Service provider may. You agree to pay any fee(s) or charges(s) that you may incur for incoming and outgoing text messages from or to Company or Company’s assigns, successors, Servicers or agents, without reimbursement from Company or them.
You understand that, should the phone number provided above cease to be a valid means to contact you or if you cease to retain ownership of the phone number, you have an obligation to provide Company notification of same through email at crystal@educationexchangellc.com .You understand and agree that, if Company sends you a communication but you do not receive it because your primary email address or phone number on file is incorrect, out of date, blocked by your service provider, or you are otherwise unable to receive communications, Company will be deemed to have provided the communication to you. Please note that if you use a spam filter that blocks or re-routes emails from senders not listed in your email address book, you must add Company to your email address book so that you will be able to receive the communications Company sends to you.

By electronically providing your Express Written Consent to this consent to communications, you are confirming that you have agreed to the terms and conditions herein and you have had an opportunity to download or print a copy of the Agreement for your file.

b) Electronic Signature.
You acknowledge that by clicking on the "Contact", “I Accept”, “Submit”, “Request Tutoring Info”, or similar button on Company’s website, you are indicating your intent to sign the relevant document or record and that this shall constitute your signature.

c) How to Withdraw Your Consent to Communications.
You may acknowledge that you may withdraw such consent to communications by notifying Company of such withdrawal (per the opt-out instructions below ) and repeating notification of such revocation if Company subsequently attempts further communication, but that, until such consent is revoked and, if applicable, repeated, you may receive calls from Company at your phone number provided above.

You may withdraw your consent to receive communications by writing to Company at: Education Exchange LLC, Attn: Online Services, 4120 Princeton Kenly Rd, Kenly, NC 27542  or by contacting Company via the “Contact Us” link at the top of the home page of Company’s website.

If you wish to opt-out of promotional emails, you can reply "unsubscribe" from Company’s promotional email list. If you wish to opt out of promotional texts, you may reply to the number from which you received the text and text “STOP” from the mobile device receiving the messages. If you wish to opt out of promotional calls, you can unsubscribe by telling the representative you are not interested in receiving promotional calls. You acknowledge that you are not required to consent to receive promotional texts or calls as a condition of using the Platform or the Service. You acknowledge that opting out of receiving calls and/or texts may impact your use of the Platform or the Service. At Company’s option, Company may treat your provision of an invalid phone number, or the subsequent malfunction of a previously valid phone number as a withdrawal of your consent to receive SMS text messages. Company will not impose any fee to process the withdrawal of your consent to receive SMS text messages. Any withdrawal of your consent to receive SMS text messages will be effective only after Company has a reasonable period of time to process your withdrawal.

USE OF PERSONALLY IDENTIFIABLE INFORMATION

Education Exchange LLC  may use PII or other personal information you specifically give to us: a) to provide services to you through the System, b) to process transactions and billing, c) for identification and authentication purposes, d) to communicate with you concerning the System, transactions, security, privacy and administrative issues relating to your use of the System, e) to improve your response to and interaction with the System, f) process and deliver contest and sweepstakes entries and rewards and verify eligibility; g) to do something you have asked us to do, or tell you of services that we think may be of interest to you; h) in the case of teacher feedback of a student, we will transmit it as you ask us to; i) personalize and improve the Service and deliver and display targeted advertisements on our Service, content or features in the Service and on other sites or apps; and and j) for administration of and troubleshooting regarding the System. Education Exchange LLC shares a minimum amount of information between tutors and students in order to facilitate the arrangement of tutoring sessions. We reserve the right to release non-personally identifiable information collected in aggregate, however. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from our Site, apps and elsewhere on the internet and use that information to provide measurement services and target ads. If you wish to opt-out of the collection and use of information for ad targeting you can do so using the following links: http://www.aboutads.info/choices and http://www.youronlinechoices.eu/).

REFERRALS

If you choose to use our referral service, to tell a friend about our Service, we will ask you for your friend’s name and email address. We will send your friend emails inviting him or her to visit the Site. We will store this information for the sole purpose of sending the emails. Your friend may contact us at crystal@educationexchangellc.com to request that we remove this information from our database.

MINORS

This Service is not intended for use by children under 13 years of age.

Education Exchange LLC does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, please do not provide your contact information or any other personally identifiable information to Education Exchange LLC. If you are the parent or legal guardian of someone under the age of 13 who may have provided us with information without your knowledge or consent, please contact us to have this information removed. All contact, including tutoring sessions, between a tutor and any minor should, of course, take place only in a supervised setting.

YOUR CHOICES

Education Exchange LLC may send you email communications periodically detailing new features or promotions on the Site and sites of which we are affiliates. You may unsubscribe from these messages by replying "Unsubscribe" to the email. We may also send you email messages about the status of your account or any notices as required by law. You may not opt-out of receiving these administrative emails so long as you continue to use this voluntary service. If you wish to terminate your account, please contact us.

PRIVACY POLICY CHANGES

Education Exchange LLC reserves the right to change this Privacy Policy, from time to time, due to modifications to the Site’s features and functionality. We will post any changes here and indicate the new effective date of the Privacy Policy at the top of the document. We encourage you to review the Privacy Policy for any updates while you are an active User of the Site.

WEBSITE LINK POLICY AND DISCLAIMER

Education Exchange LLC is not responsible for the content of any third party linked site that is not owned by Education Exchange LLC or its affiliate companies. Education Exchange LLC provides links to you for your convenience only, and the inclusion of any link to a site not owned by Education Exchange LLC, is not an endorsement by Education Exchange LLC of the site or its contents. Education Exchange LLC assumes no responsibility for any other party’s site hyperlinked to the Education Exchange LLC web site or in which any part of the Education Exchange LLC web site has been hyperlinked. There are sites which we promote as affiliates however after arriving at the site via our provided link, we are no longer responsible for anything that occurs. 

CONTACT INFORMATION

Questions regarding this Privacy Policy should be directed to crystal@educationexchangellc.com or to the mailing address below.

Education Exchange LLC

4120 Princeton Kenly Rd

Kenly, NC 27542